Return And Exchange Policy

Return & Exchange Policy

ZMRI Official
Refinement in Product. Fairness in Policy.

At ZMRI, we take pride in the quality and craftsmanship of every piece. If your purchase does not meet expectations, we offer a structured and transparent return & exchange process.

1. Eligibility for Return or Exchange

You may request a return or exchange if:

  • The item is unused and unworn

  • The item is in original condition and packaging

  • The request is made within 7 days of delivery

Items showing signs of wear, damage, or alteration will not be accepted.

2. Exchange Policy

We offer exchanges for:

  • Size issues

  • Manufacturing defects

  • Incorrect item received

Exchange requests must be submitted within 7 days of receiving the product.

3. Return Conditions

Returns are accepted only in case of:

  • Manufacturing defect

  • Wrong item delivered

For change of mind, returns may not be applicable unless approved by ZMRI support.

4. Refund Process

  • Once the returned item is inspected and approved, refunds will be processed within 5–7 business days.

  • Refunds will be issued via original payment method or bank transfer (if applicable).

  • Shipping charges are non-refundable unless the error was on our side.

5. Return Shipping

Customers may be responsible for return shipping costs unless the product is defective or incorrect.

6. Non-Returnable Items

The following items are not eligible for return:

  • Worn footwear

  • Damaged items due to misuse

  • Items without original packaging

7. How to Request a Return or Exchange

To initiate a request, please contact:

📩 contact.zmriofficial@gmail.com

Please include:

  • Order number

  • Clear images of the product

  • Reason for return/exchange

ZMRI Official
Luxury with accountability.